Testimonials

Oxmoor Mazda made my experience pleasant. I did not feel pressured or inconvenienced. What a wonderful experience from Chase and Nate in sales to Mario in finance. And I love my new Mazda!!

This was my first car-buying experience in more than a decade. Our family has kept our Honda Civics going until they finally reached a point where repairs were no longer financially viable. And that moment arrived on short notice. After learning that our 2009 Civic needed new shocks as well as a front axle replacement, and after dealing with the frustration of our previous dealership not having the parts ordered on time as promised, we decided it was time to seriously consider replacing our car. We looked at a few different locations around Louisville. We were in the market for a ... Read More

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Google - Nov 12, 2026

This was my first car-buying experience in more than a decade. Our family has kept our Honda Civics going until they finally reached a point where repairs were no longer financially viable. And that moment arrived on short notice. After learning that our 2009 Civic needed new shocks as well as a front axle replacement, and after dealing with the frustration of our previous dealership not having the parts ordered on time as promised, we decided it was time to seriously consider replacing our car. We looked at a few different locations around Louisville. We were in the market for a four door hatch or sedan, with a high safety rating and good gas milage. And we'd like something that's fun to drive. This narrowed the search down to the Subaru Impreza and the Mazda 3. We visited a local Subaru dealership first and were not impressed. The staff seemed uninterested in helping us, and even the test drive was greeted with silence. The sales rep had no knowledge of the car he was trying to sell us. The Impreza also wasn't the right fit for us. So we regrouped and tried again. This brought us to Oxmoor Mazda. From the outset the response from the staff was noticeably different. We were greeted by Orlando, who was incredibly kind, friendly, and knowledgeable about all of the cars in stock. I was able to tell him what we were looking for - a Mazda 3 in either sedan or hatch - and what our price point was. My partner and I are both teachers and so we're on a very tight budget. He quickly pulled two options for us to test drive. And on the drive he was able to answer all of our questions about the car's trim, features, safety rating, drivability improvements, and the litany of new options that are a long way from our 17 year old, base Civic. He was honest about the pros and cons of the sedan vs. the hatch and gave us plenty of time to look over both cars and consider our options. We decided on the hatch and it was difficult to not show how much I enjoyed the test drive. It's one of the few cars left that don't feel encumbered with a blanket of electronics constantly notifying you of things around you while you're trying to focus on driving. But anyway, back to the dealership. Orlando worked with us on getting our payments and price to meet our budget. Then we worked with a representative from a local insurance agency who was able to cut our auto and homeowners’ insurance, which helped offset our car payment. All in all, this could not have been a smoother, more pleasant, professional, and helpful experience. I would recommend this dealership to anyone needing a new vehicle - especially if you're looking for something fun to drive, a car that still feels alive - and you are on a budget. Look up Orlando - you won't regret it.

Friendly and polite staff. Great timing on repairs, usually same day if appointment is set. Thanks Oxmoor Mazda!

Only 1 star as the young salesman was great. This has not been a pleasant experience from the Finance Individual who kept walking around complaining about his pay, to missing paperwork. Waiting on a jack for the Jeep that was promised at the sale over a month and still not received to not getting our paperwork to register our vehicle. Along with the Finance department delaying our finance paperwork going to the financial institution. Do not go here if you want to be belittled and lied to on timing and sales agreements.

What an easy and stressless experience! My husband and I went in not knowing if we were going to buy a car, but agreed that if we liked our salesman we would consider it. And liked our salesman we did! Geoff made the whole experience worth while. He greeted us with a smile and was immediately helpful. We looked at a few different options and he was behind us every step of the way. Every question that we had, he answered, and if he didn’t know, he found out! He was super personable, friendly, and exactly the type of ... Read More

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Google - Nov 3, 2026

What an easy and stressless experience! My husband and I went in not knowing if we were going to buy a car, but agreed that if we liked our salesman we would consider it. And liked our salesman we did! Geoff made the whole experience worth while. He greeted us with a smile and was immediately helpful. We looked at a few different options and he was behind us every step of the way. Every question that we had, he answered, and if he didn’t know, he found out! He was super personable, friendly, and exactly the type of person you would want to sell you your car. We’ve now had the car for coming up on a month and fall in love with it more everyday! The only negative comment I could possibly have is that the financial portion took much longer than expected. Other than that, however, this was an all in all 10/10 experience. HUGE shoutout to Geoff Banta and the Oxmoor Mazda for getting us a car we love!

Mazda is a great vehicle, however stay clear of Oxmoor Mazda, they're SHADY! Take an extra 10 minutes and go to Neil Huffman Mazda on Dixie.

Straight forward, very easy to work with, The car was exactly as described online, looked even better in person, no surprises, no pushy sales pitches

Ask for Geoff! He’s the man! Took care of us every step of the way while we purchased our 2026 Mazda CX-5

Our car buying experience at Oxmoor Mazda was great, pressure free and easy with their knowledgeable staff.

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Had a wonderful experience at Oxmoor Mazda. Would highly recommend Salesman Rick Villar! Rick is super friendly and knowledgeable about Mazda vehicles. He is very transparent about pricing, incentives, etc. Especially if you’re a young person and nervous about buying your first vehicle, Rick does a great job of helping you make the right purchase.

Matthew Lopez was fantastic. Also want to thank both Nate and Jeff too.

Worked with Orlando today, we ended up not making a deal but he was extremely polite, knowledgeable and respectful. I would recommend anyone to ask for Orlando!

Extremely Disappointing Experience — Poor Customer Service and No Accountability I purchased a 2019 Ford F-150 from Oxmoor Mazda, and just three months later, I began experiencing transmission issues. After having it checked out, I was informed that there is metal in the transmission and that it will likely need to be replaced. I attempted to go through EasyCare for the limited warranty, only to have the claim denied because I was slightly over the 3,000-mile limit. While that was frustrating, what disappointed me most was how Oxmoor Mazda handled the situation afterward. When I initially contacted the dealership, I was told ... Read More

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Google - Oct 15, 2026

Extremely Disappointing Experience — Poor Customer Service and No Accountability I purchased a 2019 Ford F-150 from Oxmoor Mazda, and just three months later, I began experiencing transmission issues. After having it checked out, I was informed that there is metal in the transmission and that it will likely need to be replaced. I attempted to go through EasyCare for the limited warranty, only to have the claim denied because I was slightly over the 3,000-mile limit. While that was frustrating, what disappointed me most was how Oxmoor Mazda handled the situation afterward. When I initially contacted the dealership, I was told that if EasyCare did not cover the repair, I should call them back and they would cross that bridge when we got there. So, when the claim was denied, I did exactly that. I was then told that they would speak with the general manager and call me back the following day. That call never came. I had to call them myself, only to be told that there was nothing they could do. I asked to speak with the GM, and once again, I was told to give them a little time and that I would receive a call back. Again, no call. After waiting an hour, I called back myself. The response was essentially that they had gotten busy and there was nothing they could do. Let me be clear: I was not asking the dealership to cover the entire repair. I was simply asking them to stand behind the conversation they had with me, show some accountability, and at least make an effort to help. Instead, I was given promises of callbacks that were never kept and left to chase down answers myself. Buying a vehicle is a major financial commitment. To have a truck develop what appears to be a major transmission failure just three months after purchase is bad enough. To then experience this level of communication and customer service from the dealership makes the situation even worse. The lack of follow-through and accountability is what really stands out to me. If you tell a customer you are going to call them back, do it. If you tell them you are going to speak with management, follow through. Those are basic expectations, not unreasonable demands. I am now facing the possibility of a major repair bill or having to get back into the market for another vehicle, potentially putting myself further into debt. Meanwhile, the dealership I purchased the truck from has made no meaningful effort to help resolve the situation. Based on this experience, I will not be purchasing another vehicle from Oxmoor Mazda, and I would encourage anyone considering buying from them to think carefully about how they handle things when a problem arises after the sale. Selling a vehicle is one thing. Providing customer service, keeping your word, and showing accountability when something goes wrong is another. Oxmoor Mazda fell short on all three in my experience.

They were very rude and overpriced . Terrible service from the phone as well. I would not shop there again.

Matt was very helpful today! As a first time car buyer his guidance and knowledge was much appreciated! If you are looking for a great salesman he is your guy! Thank you for all of your help today!

Very bad service, they don't accept Mazda cars bought at another Mazda dealer with prepaid maintenance included in the price.

I never had any business dealings with Oxmoor Mazda until yesterday. I did not know a sales consultant, nor did any of my family. There are Internet sites dedicated to rating car dealerships. I started examining reviews for Oxmoor Mazda and found favorable reviews. I also noticed a name getting great reviews. His name is Matt Ramser. I did others searches and found his name mentioned again, and with high praise. I sought out Matt and he was efficient from the very beginning. Wednesday night we had a quick call and follow up text, that was all he needed to ... Read More

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Google - Oct 9, 2026

I never had any business dealings with Oxmoor Mazda until yesterday. I did not know a sales consultant, nor did any of my family. There are Internet sites dedicated to rating car dealerships. I started examining reviews for Oxmoor Mazda and found favorable reviews. I also noticed a name getting great reviews. His name is Matt Ramser. I did others searches and found his name mentioned again, and with high praise. I sought out Matt and he was efficient from the very beginning. Wednesday night we had a quick call and follow up text, that was all he needed to get started. Yesterday morning he had two vehicles at the trim levels I was seeking ready for me. I have never been an owner of any Mazda vehicles and I had no experience with the Mazda CX 50. Matt walked us through every feature with thorough explanations. My wife and I were very interested in the vehicle and were leaning towards making the purchase. We had a family emergency come up and Matt respectfully put a hold on our deal. We texted a few times this morning and were able to make, what I felt, was a very fair deal for both parties. The purchase was without any hassle or pressure. I wouldn't hesitate to Oxmoor Mazda again, and I certainly would request Matt Ramser as my sales consultant. Matt is an honest, knowledgeable, and enthusiastic sales consultant. We met other Oxmoor Mazda staff and they were friendly and respectful, too.

All around great staff. Geoff got me exactly what I wanted and was very patient with me. Other staff also helped me and worked with me. I love my cx 5. They didn’t haggle me or make me feel pressured. The only thing is the detailing could have been a bit better. There was some spots I had to take care of that was missed by that department but overall 10/10 service.

Great staff working there and a very nice dealership all around. Recommend to anyone to go there for their next vehicle purchase.

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Had a perfect experience at Oxmoor Mazda. I have leased multiple cars and now purchased another car from this dealership. The professionalism and courtesy demonstrated by the staff, from the salesperson Matt, all the way to the General Manger, also Matt, was very much appreciated. Consider this dealership if you want a low stress and simple car buying/leasing experience.

I had Geoff and he was great! He was super patient and honest and helped me find the best car for me! He’s very uplifting and keeps everyone in a great spirit throughout the whole process!! I would definitely recommend talking to Geoff if you’re looking for a new car!

UPDATE — One Week Later: Unfortunately, I now have mixed feelings about my experience with Oxmoor Mazda. While Dewayne and Tyler were wonderful to work with during my initial visit, I received a call a week later informing me that I had signed documents and had my credit run for a lease associated with a different vehicle than the one I had driven home. The finance advisor, Tim, told me there was no way around running my credit a second time and presented honoring the previously negotiated terms as though they were doing me a favor. I had negotiated my lease ... Read More

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Google - Oct 2, 2026

UPDATE — One Week Later: Unfortunately, I now have mixed feelings about my experience with Oxmoor Mazda. While Dewayne and Tyler were wonderful to work with during my initial visit, I received a call a week later informing me that I had signed documents and had my credit run for a lease associated with a different vehicle than the one I had driven home. The finance advisor, Tim, told me there was no way around running my credit a second time and presented honoring the previously negotiated terms as though they were doing me a favor. I had negotiated my lease payment while sitting in the correct vehicle, so I was understandably frustrated to learn that the paperwork had been processed incorrectly on their end. What frustrated me most was the lack of accountability. Tim suggested I should have noticed the incorrect VIN when signing the paperwork, shifting responsibility onto me for an error I did not create. I trusted the dealership to prepare the correct documents for the vehicle I was purchasing. I was also uncomfortable with the way Tim handled the GAP insurance discussion. He called me “crazy” for choosing not to purchase GAP insurance through the dealership- unnecessary and unprofessional, especially when discussing an optional product. For anyone leasing a vehicle, it’s worth checking with your own auto insurance provider about GAP coverage before agreeing to a dealership’s offer. In my case, I was told it could be added to my regular insurance for approximately $3 per month. Overall, I like my new vehicle and genuinely appreciated Dewayne and Tyler’s help. However, the follow-up experience with the finance department left a sour taste in my mouth. A dealership experience shouldn’t end with a customer having to deal with a second credit inquiry because the wrong vehicle was documented, nor should a customer feel belittled for declining an add-on product. I hope Oxmoor Mazda takes this feedback seriously. The initial experience was excellent, but accountability and professionalism after the sale matter just as much as the sale itself. Original review: Thank you Dewayne for your patience and kindness in helping me find the right car for me. And Tyler, it was a pleasure working with you again, I appreciate you! I have been working my way through car dealerships all month, Mazda’s team was the kindest and the most willing to work with me on my prior lease and the cost of a new lease. Many places slapped a price infront of me and weren’t willing to negotiate, but Oxmoor Mazda was willing to work with me to find me the car and price that I would be comfortable with and it truly made the difference. I test drove, signed, and turned in my prior lease from a different oxmoor owned company and left with my new car the same day.

My experience was exceptional, with transparency and everything clearly explained. Orlando guides you toward the purchase that meets your needs with outstanding service. My business on this site was well worth it. Thank you very much.

My experience purchasing was fast and efficient. My sales person was patient, polite and knowledgeable. There was an issue with the passenger door rubbing. That was handled by the service department. My service advisor, Herbie, communicated clearly what would happen and followed up multiple times to keep me updated. A previous service manager had me feeling negative about using this dealership for service but this new crew has me on board again!

My experience was exceptional, with transparency and everything clearly explained. Orlando guides you toward the purchase that meets your needs with outstanding service. My business on this site was well worth it. Thank you very much.

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Almost got scammed (into buying additional non-Mazda offered services) and I was able to call Cody Shown (my Mazda salesman) and talk through what coverage I have and determine it was a scam! He didn’t use a bunch of mumbo jumbo I wouldn’t understand and was super helpful!

If you’re going to Oxmoor Mazda, definitely ask for Matthew Lopez. He took the time to actually listen to what I wanted and what I was comfortable spending instead of just trying to make a sale. He was upfront, answered every question I had, and never made me feel rushed or pressured. The entire process was smooth and I left feeling confident about my purchase. I’d absolutely go back to Matthew for my next car and recommend him to anyone shopping for one.

Matthew Lopez was great to work with. I came in not totally sure what I wanted and he was really patient while I looked at different options. He answered all my questions, wasn’t pushy at all, and gave me time to actually think instead of making me feel like I had to decide right then. The whole process was a lot easier than I expected. Definitely ask for Matthew if you go to Oxmoor Mazda!

Im so happy with my new cx-5! Matthew Lopez was awesome to work with. 10/10 recommend

Cody Shown did an amazing job finding exactly what I wanted.

Thank you Cody Shown for finding us the perfect CX-90!

Had a very pleasant experience buying my new car at this location. JaQuis was very thorough in helping me to get the car I wanted. Everyone I encountered at the dealership was pleasant and helpful. Thank you!

Cody was exceptional. Make all the process very smooth and get everything done quickly. Will recommend him . 100%

Visited to test drive a pre-owned car. Received great service from everyone we spoke to.

We have bought two cars from Oxmoor Mazda. Most recently, my old car gave out and we were able to quickly purchase a new car at Oxmoor Mazda after researching and looking for favorable deals. Both times we bought cars we worked with Dewayne. He was very helpful at helping us make a decision and not at all pushy. It was a pleasant experience.

Excellent day purchasing a new Mazda CX-5.

Place is sketchy like the rest of them. Through the tactic dodging I was able to get the car I wanted but wouldn't repeat or suggest to anyone. Slow typical tactics you see almost everywhere, it's a slowly dying style. Sales manager tried to act like the car didn't come with a charger(ev) until I stated it was a deal breaker, suddenly a brand new one shipped to the dealers address showed up in my lap. Clearly he had prior knowledge to order one and have it available for whoever purchased the Tesla. They were unexceptional ... Read More

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Google - Sep 23, 2026

Place is sketchy like the rest of them. Through the tactic dodging I was able to get the car I wanted but wouldn't repeat or suggest to anyone. Slow typical tactics you see almost everywhere, it's a slowly dying style. Sales manager tried to act like the car didn't come with a charger(ev) until I stated it was a deal breaker, suddenly a brand new one shipped to the dealers address showed up in my lap. Clearly he had prior knowledge to order one and have it available for whoever purchased the Tesla. They were unexceptional throughout my experience by just about any measure. Unless they have the unicorn you've been searching for, find another dealer.

(Translated by Google) Excellent service, both from the office staff and the maintenance service; I recommend it. (Original) Excelente atención, tanto del personal de oficina como los de servicio de mantenimiento, lo recomiendo.

Location is pretty. That is the only positive. They will do anything to squeeze more money out of you. And they will NEVER. STOP. HARASSING. YOU. Sold that Mazda months ago after years of them asking us (quarterly) to bring it in for a trade and got another letter today, like an ex who can't let go. They're all gimmick. NEVER. They've soured me on Mazdas.

Chase was a pleasure to work with! My husband and I originally came in to test drive a used Mazda CX-50, and Chase took the time to explain the current offers Mazda had available. He helped us realize that we could get into a brand-new CX-50 with a much lower interest rate, which made it a great option for us. Chase was patient with us while we decided on the right SUV and, of course, the perfect color! He even found the exact color we wanted and had it delivered to the dealership within two weeks. Throughout the process, he ... Read More

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Google - Sep 16, 2026

Chase was a pleasure to work with! My husband and I originally came in to test drive a used Mazda CX-50, and Chase took the time to explain the current offers Mazda had available. He helped us realize that we could get into a brand-new CX-50 with a much lower interest rate, which made it a great option for us. Chase was patient with us while we decided on the right SUV and, of course, the perfect color! He even found the exact color we wanted and had it delivered to the dealership within two weeks. Throughout the process, he did a great job keeping us updated on its arrival and explaining everything clearly along the way. We never felt rushed or pressured, and we really appreciated his patience while we made our decision. If you're looking for a new or used vehicle, I would definitely recommend working with Chase. Thanks again, Chase—we absolutely love our new CX-50!

Friendly and professional stall willing to work with me to make deal work. Very nice facility

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Great, helpful staff.

Great friendly discussions, but be cautious! They offered $3,000 for a 2017 Lincoln MKC 85,000 miles in great condition. Carmax offered $7,400! What a difference. 2026 Mazda CX 70 for $48,000. Traveled to Bill Collins Lincoln & received a 2026 Lincoln Corsair for same price & hefty trade in! No comparison. Will sell car myself & purchase Lincoln Corsair!

Me and the Wife are Loving the new Cx-5! @mazdausa Sponsor me 😎

Had a great experience at Oxnoor Mazda. Courteous and helpful staff. Dewayne made the process of purchasing a car easy and painless.

We had such a great experience buying our Mazda CX-5! Matthew Lopez was amazing to work with. He was friendly, knowledgeable, patient, and made the entire process so easy and stress-free. We absolutely love our new CX-5 and couldn’t be happier with our experience! Highly recommend asking for Matthew! ⭐️⭐️⭐️⭐️⭐️

My overall experience at Oxmoor Mazda was excellent. Everyone I spoke with was friendly, knowledgeable, and genuinely seemed to care about making the experience a good one. The dealership was very clean and comfortable, with a relaxed atmosphere. I also appreciated that no other salesperson interrupted or pressured me once they knew I was working with Matthew. Every question I had was answered clearly and confidently. It was a casual, respectful, no-pressure buying experience from start to finish. Jacob made the purchase process easy and straightforward. He set me up with the buyer’s order, and the final cost after ... Read More

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Google - Sep 5, 2026

My overall experience at Oxmoor Mazda was excellent. Everyone I spoke with was friendly, knowledgeable, and genuinely seemed to care about making the experience a good one. The dealership was very clean and comfortable, with a relaxed atmosphere. I also appreciated that no other salesperson interrupted or pressured me once they knew I was working with Matthew. Every question I had was answered clearly and confidently. It was a casual, respectful, no-pressure buying experience from start to finish. Jacob made the purchase process easy and straightforward. He set me up with the buyer’s order, and the final cost after signing was exactly what he quoted—no surprises and no extra charges added. He was friendly, honest, and easy to work with. I really appreciated the clear pricing and no-pressure experience. Mario was a genuinely nice guy and extremely knowledgeable in his role. He is a rare, true car enthusiast, and we had a great conversation about the vehicles he has owned and the cars I have had over the years. He made the finance process comfortable, professional, and enjoyable. I really appreciated his expertise and the time he took to talk cars with me. Matthew was incredibly knowledgeable about every detail of the car and made sure I was comfortable with it before I left. He helped me set up Apple CarPlay and my MyMazda account, which made the delivery process easy. He even brought me lunch, something they provide for customers on Saturdays. Matthew is friendly, patient, and completely no-pressure—one of the friendliest people I have met in a long time. I highly recommend Oxmoor Mazda and especially Jacob, Mario, and Matthew.

My overall experience at Oxmoor Mazda was excellent. Everyone I spoke with was friendly, knowledgeable, and genuinely seemed to care about making the experience a good one. The dealership was very clean and comfortable, with a relaxed atmosphere. I also appreciated that no other salesperson interrupted or pressured me once they knew I was working with Matthew. Every question I had was answered clearly and confidently. It was a casual, respectful, no-pressure buying experience from start to finish. Jacob made the purchase process easy and straightforward. He set me up with the buyer’s order, and the final cost after ... Read More

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DealerRater - Sep 5, 2026

My overall experience at Oxmoor Mazda was excellent. Everyone I spoke with was friendly, knowledgeable, and genuinely seemed to care about making the experience a good one. The dealership was very clean and comfortable, with a relaxed atmosphere. I also appreciated that no other salesperson interrupted or pressured me once they knew I was working with Matthew. Every question I had was answered clearly and confidently. It was a casual, respectful, no-pressure buying experience from start to finish. Jacob made the purchase process easy and straightforward. He set me up with the buyer’s order, and the final cost after signing was exactly what he quoted—no surprises and no extra charges added. He was friendly, honest, and easy to work with. I really appreciated the clear pricing and no-pressure experience. Mario was a genuinely nice guy and extremely knowledgeable in his role. He is a rare, true car enthusiast, and we had a great conversation about the vehicles he has owned and the cars I have had over the years. He made the finance process comfortable, professional, and enjoyable. I really appreciated his expertise and the time he took to talk cars with me. Matthew was incredibly knowledgeable about every detail of the car and made sure I was comfortable with it before I left. He helped me set up Apple CarPlay and my MyMazda account, which made the delivery process easy. He even brought me lunch, something they provide for customers on Saturdays. Matthew is friendly, patient, and completely no-pressure—one of the friendliest people I have met in a long time. I highly recommend Oxmoor Mazda and especially Jacob, Mario, and Matthew.

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I bought a 2017 Chevy Silverado . It wasn't what I originally was looking for ,but I love this truck . Geoff was a great salesman . It was one of my best experiences I've ever had buying a truck .

I do not like writing negative reviews, but this one is well earned. I purchased a brand-new 2026 Mazda CX-70 on 7/31/26 from Oxmoor Mazda. At approximately 500 miles (yes, you read that right), the vehicle began showing signs of a transmission problem. I returned the vehicle to Oxmoor Mazda on 8/18/26 so their service department could diagnose it, but they were unable to recreate the intermittent but very noticeable repetitive jerking that occurred when the vehicle was in reverse. What happened next was extremely disappointing. General Manager Matt Storm’s bottom-line response to me was: “It’s not our problem. We are not ... Read More

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Google - Sep 3, 2026

I do not like writing negative reviews, but this one is well earned. I purchased a brand-new 2026 Mazda CX-70 on 7/31/26 from Oxmoor Mazda. At approximately 500 miles (yes, you read that right), the vehicle began showing signs of a transmission problem. I returned the vehicle to Oxmoor Mazda on 8/18/26 so their service department could diagnose it, but they were unable to recreate the intermittent but very noticeable repetitive jerking that occurred when the vehicle was in reverse. What happened next was extremely disappointing. General Manager Matt Storm’s bottom-line response to me was: “It’s not our problem. We are not responsible for cars that Mazda manufactures. If you bought a Black and Decker product from Walmart, you wouldn’t hold Walmart responsible for a problem with it.” What?! You’re a MAZDA dealership. I then asked about trade-in options. I was told my brand-new CX-70 was worth more than $5,000 less than what I had just paid for it—or approximately $8,000 less including taxes. Mr. Storm referred to the vehicle as “your trade-in with a problem.” His proposed solution was for me to spend several thousand dollars more on a different vehicle. He made it clear that I would be expected to absorb the financial loss, while assuring me that my monthly payment would only increase “a little bit.” An additional $130 per month is not a little bit. What was most disappointing was the complete lack of concern for the fact that I had just purchased a brand-new vehicle from this dealership and was experiencing a significant problem at only 500 miles. Rather than working with me to find a reasonable solution, the situation was treated purely as an opportunity to sell me another car. My impression is that Oxmoor Mazda’s priority is dollars. Period. I genuinely wish I had never walked onto the lot. And after this experience, I have serious reservations about the number of positive Google reviews for this dealership. If you are considering making a purchase from Oxmoor Mazda, I strongly recommend doing your research and considering how the dealership handles problems after the sale—not just how they treat you while they are trying to earn your business.

Very kind and helpful workers! Best dealership in town.

Thank you so much for making my purchase stress free. Shout out to Jacob for having everything ready before we made the 6 hour drive to pick my car up

Friendly, knowledgeable and they work hard to make things happen.

Bought a 2026 Mazda cx5 preferred. Headlights had white film. Had it 2 weeks Theywould not fix them even under warranty. Dishonest horrible place to deal with gGot rid of it . Never go there again.

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Amazing service! Outstanding team to work with in every aspect while buying a car. Thank you Oxmoor Mazda ! Purchased a 2026 Mazda CX-30 and it is an amazing car.

We were just starting our car shopping when we stopped in to Oxmoor Mazda and met sales rep Josh McManis. Josh was so informative and friendly that we settled on making a purchase that first day. Josh shared extensive knowledge about all aspects of the two Mazdas we were considering and made the car buying experience so stress-free! We are sold on Oxmoor Mazda!

Great experience and easy experience. Most of that was thanks to Dewayne Taylor, can't recommend him enough.

Great staff. Friendly Experienced and Fast

Old-school sales techniques, including "you can't leave until I talk to my boss." Grabbed my driver's license when I was just intending to give my address (dumb me!) then snapped a pic of my bar code!!!! Left me standing several times. I finally bolted. Not a good place.

Sold me a lemon. I guess since I bought a used Nissan from them, their technicians couldn't figure out that the transmission was going out and it had a collapsed pcv valve. All those issues happened within the first 3 months, after I got the car. Whenever I reached out to the guy who sold me the vehicle, he never returned my calls. Also, when I spoke with the manager, he told me that he had just started there and basically rushed me off the line.

Exelente atención,muy profesionales en su trabajo todo muy claro y transparente lo recomiendo al 100

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Staff was great selection of cars was great. The buying process was easy. I was getting a 4th car so it wasn't a neccesity to buy right then and there, but we worked through the numbers and made the deal happen. The team worked very hard to get the numbers to were I wanted to be. It was a lot of phone calls to banks to get a rate that made sense. Sales Team- I started with Cody ny 1st visit super nice guy! He passed the deal off to Davan Alvery super sweet and a pleasure to work ... Read More

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DealerRater - Jun 27, 2026

Staff was great selection of cars was great. The buying process was easy. I was getting a 4th car so it wasn't a neccesity to buy right then and there, but we worked through the numbers and made the deal happen. The team worked very hard to get the numbers to were I wanted to be. It was a lot of phone calls to banks to get a rate that made sense. Sales Team- I started with Cody ny 1st visit super nice guy! He passed the deal off to Davan Alvery super sweet and a pleasure to work with. All-Around super pleased with the experience.

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Have owned 3 Mazda’s all from Oxmoor Mazda and very happy with all aspects of the dealership from sales/finance to service ! 10/10 recommend

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It was very good doing business with your dealership. We are very happy with our 2026 Mazda CX30.

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Only drawback is when I got out of my car NO SALESPERSON greeted me. There was.a salesperson where I parked who completely ignored me until I mention how they were going to lose my business to my daughter and he then proceeded to greet me.

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Chase did a great job and was very responsive during our shopping process. I would highly recommend him.

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We bought a used car there yesterday. It's a 12 year old car with over 95K mileage. It was listed at $12,900 online. When negotiating with the salesman, Edgar, he printed out a sheet with the total cost. We expected some fees, including tax and title fees, but he came back in with over $15,200 total! We were shocked. When I asked if he could come down by at least $1200 (because there were "special" fees that appeared to serve no purpose), he went back to talk to his "manager." That happened a total of three times and he ... Read More

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Google - May 17, 2026

We bought a used car there yesterday. It's a 12 year old car with over 95K mileage. It was listed at $12,900 online. When negotiating with the salesman, Edgar, he printed out a sheet with the total cost. We expected some fees, including tax and title fees, but he came back in with over $15,200 total! We were shocked. When I asked if he could come down by at least $1200 (because there were "special" fees that appeared to serve no purpose), he went back to talk to his "manager." That happened a total of three times and he came back the last time and said we "won" after they agreed to $14,700. That's still over $1,000 ABOVE list price for just fees. After having been there for hours, we agreed, but later it really hit me how a little shady it was. That car should have been $14K or less all in. I wouldn't recommend going here unless you want to get hit with a lot of hidden fees and feel a lot of regret later.

Dishonest and untrustworthy organization. Their manager, Tyler, is not a man of his word in business dealings. People like that give car salesmen a bad rap. They attempt to pull things over on customers. Its unfortunate. Run and find one of the many great dealerships managed by stand up and reputable managers.

Unfortunately, I cannot recommend this dealership. I test drove a vehicle last week and we were not able to reach an agreement on the price. We reached back out this weekend to negotiate again and had a verbal agreement on the price—the same price they ended on last week. We drove over from Lexington excited to purchase the vehicle. When we arrived, they would not honor the price they had offered last week (by Manager Tyler) and the sales person on the phone today. Very dishonest and very disappointing after we drove back over from Lexington. Total waste of ... Read More

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Google - Apr 25, 2026

Unfortunately, I cannot recommend this dealership. I test drove a vehicle last week and we were not able to reach an agreement on the price. We reached back out this weekend to negotiate again and had a verbal agreement on the price—the same price they ended on last week. We drove over from Lexington excited to purchase the vehicle. When we arrived, they would not honor the price they had offered last week (by Manager Tyler) and the sales person on the phone today. Very dishonest and very disappointing after we drove back over from Lexington. Total waste of our time.

Terrible service, was given a price and drove an hour and a half out to get the car and they raised the price. Dishonest people.

Customer service is not that great here. You come in spend a thousand dollars almost every service and there’s so many workers everyone and nobody hardly speaks. Not even a simple hello etc. I probably end up taking my car to Lexington from now on. Anthony provides good service but overall I don’t feel welcome.

Unfortunately, I can’t recommend this dealer. I purchased a vehicle and live 5 hours from the dealership. Immediately had issue with the windshield and headlight cleaners and the alignment. A week later the side mirror was no longer opening and closing as it should. Initially they were going to let me drive down, drop the car off on the weekend and give me a loaner so I could have the car repaired. In order to try to make it easier on everyone, I agreed to have the car looked at where I live and obtain an estimate. Unfortunately I was ... Read More

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Google - Feb 26, 2026

Unfortunately, I can’t recommend this dealer. I purchased a vehicle and live 5 hours from the dealership. Immediately had issue with the windshield and headlight cleaners and the alignment. A week later the side mirror was no longer opening and closing as it should. Initially they were going to let me drive down, drop the car off on the weekend and give me a loaner so I could have the car repaired. In order to try to make it easier on everyone, I agreed to have the car looked at where I live and obtain an estimate. Unfortunately I was not able to get that worked out on my end logistically. I’ve had the car around 3 weeks and still having the issues, I tried to get things setup again but they were no longer willing to work with me. If I could bring the car down there through the week they would be happy to help and will reimburse me for an alignment but no loaner vehicle as agreed to previously. I live a 10 hour roundtrip and actually work for a living so telling me to bring it down through the week is just saying they aren’t going to fix anything. I could go on but I’m not wasting anymore time. Also, don’t buy any of the accessorial items when you go to sign your paperwork. Their prices are a joke and I suggest you price some of the things prior to purchasing the vehicle so you can see how outrageous the pricing is. I was dumb enough to buy GAP insurance for $1200 but am cancelling.

Matt Storm the GM ordered transportation, cancelled the day before the trip, then attempted credit card fraud by chargeback the funds. this is the kind of guy that runs this company, beware

We went to buy a certified pre-owned mazda clearly listed as CERTIFIED on the website. They tried to tell us the car was "certifiable," not certified, and that it would be over $1500 on top of the list price to "certify" it. Then we saw there was not a manual in the car, so we asked for one. They couldn't find one for the right year right away, so they brought us a manual for a different year as if that would be acceptable.

I was greeted and handled promptly and efficiently . All my questions were answered well by Josh . He was great to work with !

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I went in to look at a Jeep listed for sale. Salesman Don said not available but just had a recent trade in. Mazda CX 30. Test drove and decided to buy. Previous owner had put in a subwoofer and was told it would be removed. Don “set up” my Apple CarPlay and said “ give it 24 hours”. After 3 weeks still doesn’t work. Subwoofer doesn’t work either. Today I’m informed that it needs inspection. Called and spoke with manager Jacob who got offended when I cursed. But what about the lies and non disclosure that they did to me? ... Read More

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Google - Jan 21, 2026

I went in to look at a Jeep listed for sale. Salesman Don said not available but just had a recent trade in. Mazda CX 30. Test drove and decided to buy. Previous owner had put in a subwoofer and was told it would be removed. Don “set up” my Apple CarPlay and said “ give it 24 hours”. After 3 weeks still doesn’t work. Subwoofer doesn’t work either. Today I’m informed that it needs inspection. Called and spoke with manager Jacob who got offended when I cursed. But what about the lies and non disclosure that they did to me? Really. The car should have been inspected before I drove off lot. Terrible people. And yes liars to me. I recommend no one gets a car at this place. All they want is money. And put the screw to a 67 year old woman. Shame in you.

Cody did a great job, he displayed great communication and professionalism. I would highly recommend him!

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Josh was great to work with! It was a super easy and straightforward transaction. Great experience overall.

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They were very helpful, understanding, and not too pushy. They are willing to work with different financial situations!!

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We stopped in oxmoor Mazda on 11/29/25- we looked at a car that was priced at $25,500 advertised as Mazda certified used. Our van had been totaled which we stupidly let Geoff our car salesman know. We liked the car so we sat down for negotiations. To our shock Geoff came out with 2 papers- 1 that said $28,999 out the door as a non certified car and another that said $31,000 as certified. Immediately we questioned how they could tack on $5500 for a car that was already listed as certified. Geoff immediately brings the price down to $29,999. Long story short- we were able to “... Read More

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Google - Dec 2, 2025

We stopped in oxmoor Mazda on 11/29/25- we looked at a car that was priced at $25,500 advertised as Mazda certified used. Our van had been totaled which we stupidly let Geoff our car salesman know. We liked the car so we sat down for negotiations. To our shock Geoff came out with 2 papers- 1 that said $28,999 out the door as a non certified car and another that said $31,000 as certified. Immediately we questioned how they could tack on $5500 for a car that was already listed as certified. Geoff immediately brings the price down to $29,999. Long story short- we were able to “negotiate” the price down to $27,300. We walked away and wondered what the heck just happened. It was a game where Geoff was clearly winning and knew all the “correct” moves ahead of time. I started looking into how they could try to add on $5,500 to an already certified car and realized we were bait and switched. The negotiation was no negotiation- it was just the price of the car that was online. A game where writing “you win” on the contract is the reward. You cannot legally sell an advertised certified card and then try to double charge for certification. What would have happened if we said we didn’t want the certification? We had to go back in yesterday (12/1/25) and I pressed Geoff on this. He clearly stated out loud that they put a price online to drive in traffic but at the bottom in little words it says this price does not include taxes titles and fees. Funny how our huge fee was none of those things! It was a TO GET THE CAR CERTIFIED. The car was certified on 11/26 per the car fax! You cannot LEGALLY try to add on a $5,500 fee to have a car certified THAT IS ALREADY CERTIFIED. They did not care. Be weary of whatever you say in this building- they will try to take advantage of you!

We had the best buying experience in our 38 years of car buying. Matt took his time with us, did not pressure us, provided us with vast financing options and was polite and enjoyable. I am very excited to own a Mazda.

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⸻ I walked through several car dealerships and was texting with several salespeople. When I finally made my purchase, I was still getting messages from the salespeople I had talked to. Geoff was the only one who didn’t reply to my message thanking him for his work and his time, even though I didnt buy the car from their dealership. On top of that, it was quite difficult to get all the information I thought was important; he even made me feel like I, as a customer, was at fault for asking those questions. If you like Mazdas, don’t ... Read More

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Google - Nov 18, 2025

⸻ I walked through several car dealerships and was texting with several salespeople. When I finally made my purchase, I was still getting messages from the salespeople I had talked to. Geoff was the only one who didn’t reply to my message thanking him for his work and his time, even though I didnt buy the car from their dealership. On top of that, it was quite difficult to get all the information I thought was important; he even made me feel like I, as a customer, was at fault for asking those questions. If you like Mazdas, don’t miss Oxmoor Mazda—they have great cars—but don’t talk to Geoff.

100% Recycled. The entire process is completely transparent. Everything is very organized and you leave there wanting to buy another car.

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Tire pressure should have been checked before leaving with vehicle. Got about 10 miles away when the low tire indicator came on. Stopped at a tire store, both front tires were at only 25psi and should have been 35 psi. Cody was great to work with and would recommend him.

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Fraudulent business practice. Final cost of vehicle was $10,000 more than sticker price and I can't find anyone who'll provide me with a copy of the sales sheet showing details. When I wouldn't accept the trade-in offer of $2500 general manager changed it to $6500. He failed to tell me that the $4,000 difference would be added to the sticker price. I was also charged for some kind of treatment package but don't know what that is nor do I have any paperwork regarding it. I would never recommend that dealership.

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Be careful with this dealership. The prices they advertise online is not what they try and charge you. And I'm not talking about tax, title, etc - i understand those are extra and not included in the listed price. On a recent visit they tried to start negotiations on the car itself almost $5K above what the online price for that car was listed at. Typical slimy car dealership shenanigans. They eventually negotiated down to the level of the listed price but not before they tried to pass off the bait and switch on me. Integrity is lacking.

I’m a previous customer to this location, having bought a used vehicle in 2021 and had a good experience then. I recently returned to look at used Mazdas for my soon to be 16yo. We test drove a few models (our salesman was great) and eventually settled on a Mazda3 hatchback that was priced about $1k higher than it should have been according to the KBB fair purchase price. We had our own financing as well. After going back and forth a time or two we were unable to come to a deal. The reason given by the sales manager ... Read More

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Google - Sep 27, 2025

I’m a previous customer to this location, having bought a used vehicle in 2021 and had a good experience then. I recently returned to look at used Mazdas for my soon to be 16yo. We test drove a few models (our salesman was great) and eventually settled on a Mazda3 hatchback that was priced about $1k higher than it should have been according to the KBB fair purchase price. We had our own financing as well. After going back and forth a time or two we were unable to come to a deal. The reason given by the sales manager for not budging on the price: We’re already $3k upside down on this car. As a buyer, how is that my problem? Sounds like poor decision making by the dealership. Anyways, ended up getting a different Mazda3, at a fair price, from Neil Huffman. Funny thing is, two weeks later they had dropped the price by $1k to the KBB fair price.

The internet person, Jennifer Bell scheduled an appointment for me. She connecting me with Edgar and he was fantastic. I visited a couple times to test drive and he was always so kind and helpful. After much research, I decided on a cx5. He helped us negotiate an acceptable price and showed me how the get my car connected to the app and how to use many of the features. Overall this was a positive car buying experience. My only issue is the hidden fees that pop up only during negotiations. If they would be more forthcoming with that it ... Read More

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DealerRater - Aug 12, 2025

The internet person, Jennifer Bell scheduled an appointment for me. She connecting me with Edgar and he was fantastic. I visited a couple times to test drive and he was always so kind and helpful. After much research, I decided on a cx5. He helped us negotiate an acceptable price and showed me how the get my car connected to the app and how to use many of the features. Overall this was a positive car buying experience. My only issue is the hidden fees that pop up only during negotiations. If they would be more forthcoming with that it would be so much better.

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This dealership is like family. I’ve purchased my last three vehicles from this location.

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I got very quick response from chat and internet but assistance. I was satisfied that.

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